Introduction
Welcome to New Pic Luck. We understand that sharing personal information online is something everyone thinks carefully about. Earning that trust is our goal. That's why this Privacy Policy is straightforward and transparent — it explains exactly what information New Pic Luck collects, why we collect it, and how it is kept secure.
This Privacy Policy applies to the newpicluck.org website and all its mobile applications. By using the platform, you are considered to have agreed to this policy. We recommend reading it in full before creating an account.
What information is collected
New Pic Luck collects two types of information — what you provide directly and what is gathered automatically while you use the platform.
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Account verification & KYC |
| Contact Information | Mobile number, email address | Account creation and security notifications |
| Financial information | BKash/Nagad number, transaction history | Deposit & Withdrawal Process |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Usage Data | Login time, game history, betting records | Service Improvement & Responsible Gaming |
| Location data | Country & City (IP-based) | Compliance with regional regulations |
New Pic Luck does not collect any information beyond what is listed above. In particular, we will never ask for your bKash or Nagad PIN, bank password, or any other confidential code.
How information is collected
New Pic Luck collects information through several methods. You have the right to know about each one.
- Registration & Profile Update: Information you provide directly when creating your account is stored.
- KYC verification process: A copy of your national ID or passport may be requested to verify your identity.
- Payment Transactions: Payment details are recorded at the time of deposit or withdrawal.
- Contact customer support: A record of conversations is kept when you communicate via live chat or email.
- Automated Technology: Usage patterns are analyzed through cookies, log files, and tracking pixels.
- From Third Parties: To prevent fraud, information may be obtained from verified external databases in certain cases.
Purpose of Data Use
New Pic Luck uses your information only for its stated purposes. Your data is never used beyond what it was collected for.
- To create, manage, and verify accounts.
- To securely process deposits and withdrawals.
- To provide customer support and resolve issues.
- For fraud prevention and anti-money laundering purposes.
- To analyze usage patterns and ensure responsible gaming.
- To send you relevant promotions and offers (you may opt out at any time).
- To meet legal obligations and comply with regulatory directives.
- To improve the security and performance of the platform.
New Pic Luck never sells your data to advertisers or uses it for unrelated commercial purposes. Your information represents your trust — and we take that seriously.
Cookie policy
New Pic Luck uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your browsing experience.
- Essential cookies: These cannot be disabled as they are essential for maintaining your login session and ensuring security.
- Performance Cookies: Helps improve the platform by analyzing which pages are used most.
- Functional Cookies: Remembers your preferred language and settings.
- Analytics Cookies: Collects anonymized data to understand user behavior.
Cookies can be disabled through your browser settings; however, some features of the New Pic Lucky platform may not function properly as a result. Disabling essential cookies may cause login issues.
Security Measures
New Pic Luck uses industry-standard security measures to keep your data safe. This isn't just a claim — real technology is applied at every layer of protection.
- All data transfers are secured with 256-bit SSL/TLS encryption.
- All data stored on our servers is encrypted using AES-256 encryption.
- Two-factor authentication (2FA) is available for all accounts.
- Regular security audits and penetration testing are conducted.
- Automated alerts are sent for suspicious logins or transactions.
- Access to information is restricted to authorized personnel only.
- Physical security measures are also maintained at our data centers.
Data Retention Period
New Pic Luck does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal obligations.
| Data Type | Retention Period |
|---|---|
| Account information (active) | Until the account is closed |
| Transaction Records | Up to 5 years (as required by law) |
| KYC documents | 3 years after account closure |
| Customer Support Message | 2 Years |
| Cookies and session data | 30 Days to 1 Year |
| Marketing Preferences | Until you opt out |
Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.
Your rights
You have important rights regarding your personal data on New Pic Luck. Contact our support team to exercise any of these rights.
Right to Access Your Data
You can request to see what information New Pic Luck holds about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data where there is no legal obligation to retain it.
Right to Restrict Processing
You can request that we restrict the use of your data for specific purposes.
Right to Data Portability
You may request an export of your data in a structured format.
Right to Opt Out of Marketing
You can opt out of promotional messages or emails at any time.
Protection of minors' data
New Pic Luck is strictly for users aged 18 and above. We do not collect information from minors — this is a firm policy.
- Age verification is carried out at the time of registration.
- Additional age verification documents may be requested if there is any doubt.
- Any account found to be registered by a minor will be closed immediately.
- If we become aware that personal data has been collected from a minor, it will be deleted immediately.
If you are aware of a minor using New Pic Luck, please notify our support team.
Policy Changes
New Pic Luck may update this Privacy Policy when necessary. You will be notified in advance of any major changes via email or through the platform.
- The date of the latest update will always be displayed at the top of this page.
- 30 days' notice will be given for any major changes.
- Continued use of the platform after an update is considered acceptance of the revised policy.
- If you do not agree with any changes, you will always have the option to close your account.
The core pillars of our privacy protection
Encrypted protection
All your data is protected with 256-bit SSL encryption. No third party can access or read your information.
No Sale of Personal Data
New Pic Luck never sells your information to any advertiser or data broker.
Transparent KYC Process
The identity verification process is fully transparent and is carried out solely for security purposes. Your documents are stored securely.
Limited Retention Period
Data is not retained beyond what is necessary. After the defined period, it is securely deleted.
User Controls
You always have the right to view, correct, or delete your information. Submit a request at any time.
Regular Security Audits
External security experts regularly audit our systems to identify and address any vulnerabilities.
Play Safe, Trust Us
Your information is safe with New Pic Luck. Create an account now and enjoy Bangladesh's best betting experience — fully secure.