New Pic Luck Terms and Conditions – Complete Guide

Introduction & Scope

By accessing or using the New Pic Luck website or mobile app (hereinafter referred to as the "Platform" or "we"), you are deemed to have accepted these Terms and Conditions. Please read this document carefully before using the Platform.

These Terms and Conditions apply to all New Pic Luck services, games, betting options, promotions, and payment activities. If you disagree with any part of these terms, please refrain from using the Platform.

New Pic Luck is an internationally licensed online gaming operator. Our Platform operates in accordance with international gaming regulations, and our core commitment is to provide players with fair and transparent service.

Account Registration & Usage

To register on New Pic Luck, you must provide accurate and complete information. Creating an account with false or misleading details is strictly prohibited. New Pic Luck reserves the right to close such accounts and forfeit any remaining balance.

• Each individual may register only one account. If multiple accounts are found, all of them will be closed.
• Your login credentials (password and username) must be kept strictly confidential.
• Sharing or transferring your account to any third party is strictly prohibited.
• Verification of the mobile number and email address provided at registration is mandatory.
• KYC (Know Your Customer) verification may be required for large withdrawal amounts.

Eligibility & Age Requirements

You must be at least 18 years old to use New Pic Luck. Minors are strictly prohibited from using this Platform. Age verification is carried out at registration, and additional documentation may be requested if necessary.

• New Pic Luck may not be used from jurisdictions where it is prohibited by law.
• Users are solely responsible for ensuring that online gaming is legal in their jurisdiction.
• Professional athletes and officials are prohibited from betting on events in which they are involved.

Betting Rules

Before placing a bet, you are required to read the specific rules for the relevant game or event. Once a bet is confirmed, it cannot be changed or cancelled, so please bet carefully.

• All bets must be placed with real money; betting with credit or borrowed funds is strictly prohibited.
• Each bet has a set minimum and maximum amount, which varies by game.
• If incorrect odds are displayed due to a technical error, New Pic Luck reserves the right to void the affected bets.
• If a match or event is cancelled, the bet amount will be refunded.
• If involvement in any form of manipulation or match-fixing is proven, the account will be permanently closed.
• New Pic Luck is not responsible for any missed bets during live betting caused by internet disconnection.

All game outcomes on New Pic Luck are determined by RNG (Random Number Generator) technology, which is regularly audited by an independent third party. This ensures complete fairness and integrity.

Deposit & Withdrawal Policy

Deposits and withdrawals on New Pic Luck are available via bKash and Nagad. The minimum deposit is BDT 200 and the minimum withdrawal is BDT 500. All payment transactions are secured with SSL encryption.

• The account used for deposits and the account used for withdrawals must be the same.
• Withdrawal requests are typically processed within 5–15 minutes.
• Identity verification (KYC) may be required for your first withdrawal.
• Withdrawals may be temporarily suspended in the case of suspicious transactions.
• Payments to third-party accounts are not accepted.
• Wagering requirements must be met before bonus funds can be withdrawn.

Bonus & Promotion Terms

New Pic Luck offers a Welcome Bonus, Daily Reload, Referral Bonus, and special promotional offers. Each bonus has its own terms and conditions, detailed on the relevant promo page.

• Bonuses are awarded to eligible accounts only.
• To receive the Welcome Bonus, the relevant offer must be active at the time of your first deposit.
• Bonus funds typically require 5 to 20x wagering before withdrawal is permitted.
• If bonus abuse is detected, the account will be suspended and the bonus forfeited.
• Using multiple accounts to claim bonuses is strictly prohibited.
• New Pic Luck may modify or cancel any promotion at any time.

Responsible Gaming

New Pic Luck believes gaming should be an enjoyable form of entertainment, not a source of financial stress. We encourage all users to play responsibly.

• Set a deposit limit and stay within your budget.
• You can temporarily suspend your account for a set period using the self-exclusion option.
• Set a cooling-off period to give yourself a break.
• If you notice signs of gaming addiction, contact our support team immediately.
• Avoid placing more bets in an attempt to recover losses.

Data Protection & Privacy

New Pic Luck treats the protection of your personal information as a top priority. Details provided during registration are used solely for account management and payment verification purposes.

• Your information is never sold or shared with third parties.
• User information may be disclosed to relevant authorities only when required by law or during fraud investigations.
• All transactions and data are secured with 256-bit SSL encryption.
• You have the right to request deletion of your account data.

Account Closure & Restrictions

New Pic Luck may close or suspend an account at any time without prior notice for any of the following reasons:

• If any part of these Terms and Conditions is violated.
• If evidence of multiple account creation is found.
• If evidence of fraud, hacking, or manipulation is found.
• If registration is completed using false information.
• If evidence of bonus abuse is found.
• If proof of being underage is found.

Users may request account closure at any time. Any remaining real-money balance will be refunded, but bonus balances will be forfeited.

Dispute Resolution

If you have a dispute regarding any New Pic Luck decision or transaction, please contact our customer support team first. Our support team aims to resolve issues within 24 hours.

• An initial response will be provided within 72 hours of the complaint submission date.
• For complex disputes, a final decision will be communicated within 7 business days.
• If you are not satisfied with our decision, you may file a complaint with the licensing authority.
• New Pic Luck's decision is final in resolving all disputes.